Frequently Asked Questions
General Services
Q: What types of vehicles does Preferred Powersports work on?
A: We work on most off-road recreational vehicles including ATVs, UTVs, side-by-sides, dirt bikes, and motorcycles. Our specialty is diagnostics and complex repairs.
Q: Do you offer regular maintenance services?
A: Yes. We offer seasonal maintenance, oil changes, fluid flushes, tune-ups, belt replacements, and other standard upkeep services to keep your machine running reliably.
Q: Can I bring in a machine that another shop couldn’t fix?
A: Absolutely. Many of our customers come to us for second opinions or specialized diagnostic work. We’re known for tracking down hard-to-find issues.
Q: What diagnostic tools does Preferred Powersports use?
A: We use advanced diagnostic tools including Dynojet, CanDoo, and Digital Wrench software to read error codes and assess performance for most major brands.
Parts & Ordering
Q: Can I order parts through you?
A: Yes. We are partnered with Parts Unlimited, WPS, and other distributors to order both OEM and aftermarket parts. We can also recommend upgrades based on your machine and riding style.
Q: Do you sell SunF Tires?
A: Yes. As an authorized SunF dealer.
Appointments & Shop Policies
Q: Do you accept walk-ins?
A: No. Our shop is by appointment only to ensure focused attention on every job. Please call or text to schedule.
Q: How far out are appointments scheduled?
A: Wait times vary by season. Spring and summer appointments fill up quickly, so we recommend booking early.
Q: Can I get a written quote before dropping off my machine?
A: Quotes are only given after in-person inspection. Each machine is different, and diagnostics are often required to determine pricing.
Q: What payment methods do you accept?
A: We accept cash, credit card, and select mobile payment options.
Q: Is there a cancellation fee?
A: No cancellation fee is charged, but we do appreciate notice if you need to reschedule.
Service Area
Q: What areas do you serve?
A: Based in Norway, Michigan, we serve riders across a 150-mile radius including Iron Mountain, Kingsford, Florence, Crystal Falls, Escanaba, Marquette, and Marinette.
Q: Do you offer mobile repair or pickup?
A: We do not currently offer mobile services, but we are smalltown people here to help.
Gift Certificates & Specials
Q: How do I purchase a gift certificate?
A: Call or text us to order a gift certificate. We’ll arrange a pick-up time or mail delivery.
Q: Do you offer any seasonal specials?
A: We occasionally run off-season or holiday promotions. Follow us on social media or ask during your visit to learn more.
About the Owner
Q: Who is the mechanic at Preferred Powersports?
A: Preferred Powersports is owned and operated by Chris, a certified technician with years of experience in powersports repairs. His reputation for quality and honesty is what brings people back.
Q: Why choose a mechanic-owned shop?
A: You’ll work directly with the person repairing your machine. We prioritize function over flash, and the work speaks for itself.